Last Updated: July 12, 2026

At TM Cool Stuff, we want you to love your purchase! However, because all of our products (apparel, drinkware, home goods, and accessories) are custom-printed and manufactured specifically for you, our return policy is a bit different from standard retail stores.

1. No "Buyer's Remorse" Returns

Because our items are made-to-order, we do not accept returns or exchanges for:

  • Ordering the wrong size or color (please review our size charts carefully before ordering).
  • Changing your mind after an order has been placed.
  • Minor color discrepancies between your screen and the physical product.

2. What We DO Cover (Refunds & Replacements)

We will gladly offer a refund or a free replacement if your order falls into one of the following categories:

  • Damaged or Defective Items: The product arrived broken, misprinted, or with manufacturing defects.
  • Wrong Item Sent: You received the wrong size, color, or completely different product than what you ordered.
  • Lost in Transit: The carrier has lost your package, or it has been stuck in transit for an unusually long time past the estimated delivery date.

Note on Faint Odors: If you order apparel, you may notice a faint vinegar-like odor upon opening the package. This is a natural occurrence in the Direct-to-Garment (DTG) printing industry and is completely harmless. The odor will disappear entirely after the first wash.

3. Undeliverable Orders & Incorrect Addresses

It is your responsibility to provide an accurate and complete shipping address at checkout.

  • If an order cannot be delivered due to an incorrect address, or if the package is unclaimed/rejected at the door, it will be considered lost.
  • TM Cool Stuff is not responsible for orders lost or returned due to customer address errors, and we cannot issue refunds for these orders.
  • If your package is lost due to an address error and you still wish to receive the items, you will simply need to place a new order on our website with the correct address.

4. Order Cancellations

Because our products are printed on demand, they enter the production queue almost immediately after you place your order. If you need to make a cancellation request, please contact us right away. However, once the manufacturing or printing process has begun, we cannot cancel the order or issue a refund.

5. Damaged, Defective, or Incorrect Items (No Return Required)

To reassure our customers and keep things hassle-free: You do not need to send the defective or incorrect item back to us. Because of the costs and environmental impact of return shipping, we simply ask that you keep, donate, or recycle the original item.

Defective products will be exchanged for a new one or refunded in the following cases:

  • The item arrived damaged, broken, or with manufacturing defects.
  • The print quality is severely flawed, peeling, or misaligned.
  • You received the wrong size, color, or a completely different product than what you ordered.

How to claim your replacement or refund: If you experience any of the issues above, please contact us at info@tmcoolstuff.com within 14 days of receiving your product.

  • Required: Please include clear photos showing the defect, the misprint, or the incorrect item received.
  • Once reviewed and approved, we will either ship a replacement to you free of charge or issue a full refund to your original payment method (excluding original shipping costs, if applicable).