Frequently Asked Questions

Please kindly check this list before sending us a message.

Typically, you can expect to receive the item within 5 to 12 days. For more detailed information, please refer to the shipping details provided here.

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. When you become a registered user, you will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on your profile.

We accept Visa and Paypal payments.

We have size guides on every product page. A general size guide can be found here.

You may view the status of your order by logging into your account and clicking on Orders -> View. If you did not receive any confirmation emails, please check your email spam filter. Select as a trusted website domain in your spam filter. You’ll also receive a tracking link via email when your order ships out.

To ensure prompt and accurate delivery of your order, we are unable to cancel or modify it once it has been placed with us.

Depending on your country, an extra customs and tax fee may occur. Please note that this fee is beyond our control and is determined by your local customs office. Customs regulations and policies vary significantly among different countries, so we recommend that you directly contact your local customs office to ascertain if any duties or taxes apply to your purchases. We typically use local shipping from our fulfillment partners, which incurs no additional cost to you. However, in the event that our local fulfillment partners are out of stock, we may need to resort to international shipping, which could result in additional customs and tax fees being applied.

Send us an email

Please reach us at You can expect a response within 24 hours!