Last updated September 03, 2024
1. RETURNS
You do not need to send the item back to us. Defective products will be exchanged for a new one or refunded in the following cases:
- damaged/ defective/ mislabeled product, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product;
- you received a wrong size/ wrong color product;
- packages lost in transit.
We do not exchange or refund in the following cases:
- you provided a wrong address;
- you ordered wrong size/ wrong color product;
- you rejected the shipment during the delivery;
- you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point;
- bad odor. (Please note that a faint odor is a natural occurrence in the direct-to-garment printing industry. Typically, the odor will disappear after the first wash.)
2. REPLACEMENT
If your product eligible for replacement, please contact us within 14 days of product delivery and we will be happy to send you a replacement order. Be sure to include photos of the damaged order item(s) and its packaging (outside of the packaging and its inserts).
3. REFUND
We’d much rather fix any problems and send a replacement order to make sure you are happy with your orders. If that’s not possible or you can’t wait for a new order to arrive, please contact us within 14 days of product delivery and we will give you a refund (excluding any applicable shipping costs).